THE WORLD’S LEADING PROJECT EVALUATION RESOURCE
Coaching
It is common knowledge that no matter how effective the training, certain skills and knowledge remain that cannot be transferred without working together.
We offer our clients the option of carrying out their own project evaluations under our specialist's supervision. Our experience has practically demonstrated the effectiveness of this approach for the organisations that wish to prepare their own evaluators and to conduct training in this field. The duration of this kind of work depends on the scale of the project to be evaluated, with one compulsory requirement: all evaluation team members must attend our course "Introduction to Project Evaluation" or a similar training by another organisation.
Coaching for Delivery Return on Investment
In business it is often said "If you can't measure something, you can’t deliver it". Alyas Khan, leading project evaluator, developed the Coaching for Delivery Return on Investment to help our clients estimate ROI’s for a wide range of interventions that affect behaviour change or mindset shift, from an individual coaching engagement to an organisational-wide culture change process.
Evaluating the impacts of a training programme is a specialised area and for this reason we have created a dedicated Evaluation Team that does nothing but evaluations to help you tailor-make an evaluation process that will lead to meaningful results for your organisation. All tailor-made processes are based on our Coaching for Delivery ROI, our tried and tested method that will help you assess the impacts of a training programme on the organisation.
Our evaluation approach ensures that:
Coaching for Delivery ROI builds on tools such as Kirkpatrick’s Four Levels, taking these a stage further to trace monetary returns from training programmes. Using the Coaching for Delivery ROI, organisations can obtain a Return on Investment (ROI) figure for their training programmes.
The key components of our evaluation methodology which make it robust are as follows:
Below is an overview of the steps involved in this process. Each organisation is different and so the Evaluation Team will work with your organisation to ensure that you have a tailor-made product that is fully aligned with your strategic aims and operational processes. The extent that an ROI can be established for a particular project will depend on an organisation’s ability to collect the necessary data. If an organisation is unclear about this, a strong indication of this ability can be assessed at the outset of the project by the Evaluation Team.
Stage One – Aims & Timescales
Stage One is to clarify the goals and ascertain timeframes for the project.
In this stage we ensure that:
To measure improvements, benchmarking data must be established so that a before and an after intervention picture can be shown. We will take you through the process of benchmarking both intangible and tangible goals. An intangible goal is one which is typically difficult to measure and might be a behaviour change or new skill such as a specific communication skill. A tangible goal is a hard business goal such as reducing staff turnover. A slightly different approach needs to be taken with both goals.
Stage Three – Keeping Records for Data Analysis
Keeping records so that we have the information we need to analyse so that we have enough data to draw from to calculate the ROI. What is going to help you and your client at the end of the coaching period is a record of what has been happening.
A number of different ways are employed to do this which broadly consist of:
At the end of the review period, all the records that have been kept are reviewed against the benchmark data and a current picture is created so that the monetary impact of the changes in behaviour over the period can be estimated.
Stage Five – Calculating the ROI
The final step is to take the tangible information that has been generated from the process to calculate the ROI. This result is then adjusted to reflect the probability that a particular impact is in fact related to a particular training.
We offer our clients the option of carrying out their own project evaluations under our specialist's supervision. Our experience has practically demonstrated the effectiveness of this approach for the organisations that wish to prepare their own evaluators and to conduct training in this field. The duration of this kind of work depends on the scale of the project to be evaluated, with one compulsory requirement: all evaluation team members must attend our course "Introduction to Project Evaluation" or a similar training by another organisation.
Coaching for Delivery Return on Investment
In business it is often said "If you can't measure something, you can’t deliver it". Alyas Khan, leading project evaluator, developed the Coaching for Delivery Return on Investment to help our clients estimate ROI’s for a wide range of interventions that affect behaviour change or mindset shift, from an individual coaching engagement to an organisational-wide culture change process.
Evaluating the impacts of a training programme is a specialised area and for this reason we have created a dedicated Evaluation Team that does nothing but evaluations to help you tailor-make an evaluation process that will lead to meaningful results for your organisation. All tailor-made processes are based on our Coaching for Delivery ROI, our tried and tested method that will help you assess the impacts of a training programme on the organisation.
Our evaluation approach ensures that:
- there is absolute clarity around the goals for the programme both by the sponsor and the participants. From our experience this means the goals are more easily attained;
- benchmark measurements are in place for comparison that can demonstrate that the goals have been delivered; and
- the impacts of the investment on people, processes and the bottom line are known at the end of a project.
Coaching for Delivery ROI builds on tools such as Kirkpatrick’s Four Levels, taking these a stage further to trace monetary returns from training programmes. Using the Coaching for Delivery ROI, organisations can obtain a Return on Investment (ROI) figure for their training programmes.
The key components of our evaluation methodology which make it robust are as follows:
- Data is gathered which details specific examples of behaviour change. These are then linked into monetary impacts, i.e. impacts on the bottom line.
- All data is corroborated by a third party.
- Final figures are adjusted down to reflect the possibility that a particular impact could be related to another factor other than a particular training.
Below is an overview of the steps involved in this process. Each organisation is different and so the Evaluation Team will work with your organisation to ensure that you have a tailor-made product that is fully aligned with your strategic aims and operational processes. The extent that an ROI can be established for a particular project will depend on an organisation’s ability to collect the necessary data. If an organisation is unclear about this, a strong indication of this ability can be assessed at the outset of the project by the Evaluation Team.
Stage One – Aims & Timescales
Stage One is to clarify the goals and ascertain timeframes for the project.
In this stage we ensure that:
- Clear goals are set for the programme that align with the organisation’s strategic aims and operational processes.
- Sponsors and participants are clear about the goals set.
- A measurement timeframe is set.
To measure improvements, benchmarking data must be established so that a before and an after intervention picture can be shown. We will take you through the process of benchmarking both intangible and tangible goals. An intangible goal is one which is typically difficult to measure and might be a behaviour change or new skill such as a specific communication skill. A tangible goal is a hard business goal such as reducing staff turnover. A slightly different approach needs to be taken with both goals.
Stage Three – Keeping Records for Data Analysis
Keeping records so that we have the information we need to analyse so that we have enough data to draw from to calculate the ROI. What is going to help you and your client at the end of the coaching period is a record of what has been happening.
A number of different ways are employed to do this which broadly consist of:
- Regular summaries to the client.
- Debriefs.
- Peer and management feedback on progress.
At the end of the review period, all the records that have been kept are reviewed against the benchmark data and a current picture is created so that the monetary impact of the changes in behaviour over the period can be estimated.
Stage Five – Calculating the ROI
The final step is to take the tangible information that has been generated from the process to calculate the ROI. This result is then adjusted to reflect the probability that a particular impact is in fact related to a particular training.
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